With our support contracts, you will be given access and support to our feature add-ons, which will increase the performance of your service management. Depending on your contract, some add-ons are included, and others are available for an additional fee.
After a certain period, we will provide everyone access to some add-ons by making them public and available via our public repository. And not only the add-on itself is for free, but also the source code is published at GitHub.
We give you the tool to create more powerful and effective processes.
Use the appointment calendar of OTRS to schedule the creation of tickets.
OAuth2 authentication for email accounts
Easily define and maintain dependencies between dynamic fields via Excel / CSV files.
Get convenient access to more add-ons via the package manager.
Enable agents and customer user to change their Active Directory password from OTRS. By complying your password policies.
We give you the tool to create more powerful and effective processes.
Use the appointment calendar of OTRS to schedule the creation of tickets.
Adds a widget to your dashboard and provide a geographic overview of your customer.
When selecting ticket owners, display only agents that are still active.
Download all file attachments of an article or a complete ticket in one ZIP file.
Special fields for a special customer? Hide and show dynamic fields based on certain criteria is now possible in OTRS.
Hide invalid entries with one click and keep the overview.
Use our Interface Positioner to flexibly adjust the sequence of fields in input masks.
Our add-on recognizes the language in which an incoming e-mail was written. Among other things, this allows you to assign tickets directly to an agent.
Add notes to linked tickets.
OAuth2 authentication for email accounts
Synchronize the absence of agents out of existing applications to have their colleagues informed.
Harden your OTRS the same way as you did it somewhere else.
See your PDFs content without downloading
Easily define and maintain dependencies between dynamic fields via Excel / CSV files.
Provides extended templates to enhance the existing ones. Organize and retrieve entries by keywords and insert them at the cursor position.
Use search profiles to show customized search results in a new dashboard widget and share them with others.
Separately configurable creation masks for telephone and e-mail tickets.
Sort tickets by the last customer contact to ensure timely communication.
Whenever you perform the same tasks multiple times, this feature addon supports you. Create individual checklists for repetitive jobs and assign them to tickets.
Mark single articles or whole tickets as unread or read.
Create and manage translations via the admin menu.
Get convenient access to more add-ons via the package manager.