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Calendar-based ticket creation

Directly in the calendar of the ((OTRS)) Community Edition we have integrated the possibility to create scheduled and recurring tickets.

Create calendar entries as usual and decide whether a new ticket should be created for this purpose - at the appointment or even before it.

All existing ticket attributes like queue or status can be configured individually. And if necessary, a process ticket is also created directly.

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Users that use this add-on also use:

Ticket checklist

Whenever you perform the same tasks multiple times, this feature addon supports you. Create individual checklists for repetitive jobs and assign them to tickets.

Available with support
Advanced Process Management

We give you the tool to create more powerful and effective processes.
Related Dynamic Fields

Easily define and maintain dependencies between dynamic fields via Excel / CSV files.

Available with support
Hide invalid items

Hide invalid entries with one click and keep the overview.

Available with support
Dynamic Field Groups

Special fields for a special customer? Hide and show dynamic fields based on certain criteria is now possible in OTRS.

Available with support
Response Templates

Provides extended templates to enhance the existing ones. Organize and retrieve entries by keywords and insert them at the cursor position.

Available with support