ad-password arrow-down-ring arrow-left arrow-right auto-select cog customer-id excel-statistics external-link featured github icn-admin icn-developer icn-evaluierung icn-installation icn-keyuser icn-konzeptionierung icn-master icn-performance icn-review last-contact linkedin map-person messages multi-upload no-eye out-of-office password-guidlines pending-time phone plus proxy-support quick-close search service-catalog setting-search shield sugarcrm-integration tag-cloud ticket-create twitter watch-arrow watchlist xing

Znuny Repository

Add at least the repository for free add-on to your OTRS. As a support customer or after we done custom development for you we provide you with an API key. This get's you access to another repository providing add-ons assigned to your organization.

This package is not required for any version 6.1 or newer.

Requirements

Starting with ((OTRS)) Community Edition 6, patch level 9, you won't be able to install an add-on which is not verified by the vendor. Enable the System Configuration Package::AllowNotVerifiedPackages to skip this. You can configure this setting also from the command line:

bin/otrs.Console.pl Admin::Config::Update --setting-name Package::AllowNotVerifiedPackages --value 1

Setup

There are two ways to install this package:

  1. Installation with the Package Manager
    Download the file which fits your OTRS version and upload the file with the Package Manager.
  1. Installation from the command line
    Login as the OTRS user to your server and run the following command matching your framework version:

Version 5 and 6

bin/otrs.Console.pl Admin::Package::Install https://addons.znuny.com/public/:Znuny4OTRS-Repo

Version 4

bin/otrs.PackageManager.pl -a install -p https://addons.znuny.com/public/:Znuny4OTRS-Repo-4.0.25.opm

Usage

After opening the Package Manager, select the repository Addons - Znuny4OTRS / Public and update the repository information. A few seconds later, you'll see available add-ons in the Online Repository table. If you have set up an API key for accessing your private repository, there is an additional repository for you to choose from.